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Author & Trust Fellow, Oxford University


Rachel Botsman is a world-renowned trust expert, visual thinker, and dynamic storyteller. Her work aims to inspire people to think differently, talk meaningfully and act purposefully. Her TED talks have been viewed more than 5 million times.

Current Work:
As a Trust Fellow at Oxford University’s Saïd Business School, Rachel has written and designed two world-first courses on the sharing economy and trust in the digital age. She has taught over 1,500 MBA students and executives over the past five years; empowering the next generation of leaders to make informed decisions about trust in a rapidly changing world.

She is the author of two critically acclaimed books, What’s Mine is Yours and Who Can You Trust? that have been translated into 14 languages. Her first book, What’s Mine is Yours, predicted the rise of the share economy, and was hailed by TIME magazine as one of the “10 Ideas that Will Change the World.”

Who Can You Trust, her second book, is an exploration of how technology is revolutionising human trust. It has been praised Adam Grant, Marc Benioff, Sherry Turkle, Andy Haldane and Don Tapscott and was shortlisted for the Business Book Awards.

Her thought leadership regularly appears in the New York Times, the Guardian, Wired, Financial Times, and others. She is also the host of the podcast series Trust Issues, which explores the nature of trust alongside expert guests.

Her innovative ideas have earned her global acclaim; she has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices on LinkedIn, and a Young Global Leader by the World Economic Forum.

Talking Points

“What do I say?”: How leaders earn trust in a crisis

In times of high uncertainty, a distinctive style of leadership and communication is needed to earn trust. But how do you find the right words and behaviours when nobody knows what will happen next?

Author and Oxford University Trust Fellow Rachel Botsman will provide insights and best practices that will help you rethink what ‘communicating for trust’ looks like. You’ll walk away from this session reflecting on your own leadership style and with more confidence to help lead others through uncertainty and change - even when you don’t have all the answers.

Participants will walk away with:
- Best communication practices for earning trust - clarity, competence, compassion and consistency.
- A clear understanding of how trust and vulnerability go hand-in-hand.
- Practical insights on ‘good’ and ‘bad’ transparency.

The Currency of Trust

The actions organisations take during a crisis can make or break long-term relationships with employees and customers. People turn to things they know, brands that connect with their needs and show true compassion and care. Understanding how trust really works and the role it plays in relationships and decision-making is critical right now.

From over a decade of research and working with Fortune 500 companies, Rachel will inspire you to rethink what trust is, blowing-up misconceptions along the way. Through engaging storytelling and clear insights, she’ll help you reflect on what needs to change in your organisation to create more trustworthy teams and cultures.

Participants will walk away with:
- Actionable insights to understand the trust state of your customers and employees.
- A new lens to understand the relationship between risk and trust.
- A clear understanding of the behaviours and cultures that lead to trust, helping you to be a better leader and team player.

Lessons In Persuasion: Trust Leaps

Imagine the first time we swallow a digital-tracking pill, hand over our life to a self-driving car or let a robot babysit our kids. There’s one thing all these leaps require: trust. But in an era where we are increasingly alarmed about issues like tech addiction and privacy, how can we be persuaded over the chasm of fear and encouraged to take a risk on something new? In this dynamic keynote, Rachel reveals the fascinating relationship between trust, risk and innovation. Bringing together a wide range of research and stories, she explains ways to overcome common trust barriers and how people learn to trust strangers, products and ideas.

This presentation will give you:

• A clear understanding of how trust leaps enable innovation and change.
• A new way of thinking about the trust state of your customers and employees.
• A new lens on efficiency, speed and trust
Rachel Botsman was excellent. For our audience, she was right on key with her presentation. Her content was exactly what we needed for our program. Her presentation style and delivery was dynamic, engaging, humorous and thought-provoking. One of the best keynote's we've had! The Association to Advance Colegiate Schools of Business

Without buying into the shallow potential of the latest fad, be that Twitter or Facebook, Botsman takes a more intelligent long view of how technology will change the terms on which people live and work.


From the moment we spoke about what I was trying to achieve with the conference to the feedback received it was evident that Rachel is a genuine world class speaker who knows how to stir thinking and encourage an audience to open their minds. Her polished but warm style coupled with her relevant and clever stories leave an audience with a genuine sense of wonder and awe but most importantly it leaves them curious and hungry for more!

Commonwealth Bank

Rachel was phenomenal. Her ability to engage the audience, throw light on intriguing topics and future predictions and her fast flow of the presentation and content was fantastic and second to none. First class performance.

Toll Group

Her talk at Microsoft Research both provoked and inspired, setting off an active conversation that continues to this day and world-wide within the company.

Microsoft Research

Not one single day has gone by since the event without external & internal commendations on her engagement with our audience. Her message really connected and impacted the entire audience. It was also evident via our social engagement metrics.


We had a wonderful event with Rachel. She was pretty amazing - an accomplished, intelligent and humble speaker who was a delight to work with. Her subject matter was highly relevant and members loved it - rating it 9.7. It was my favourite learning event this year and I'd love to welcome her back.

Entrepreneurs' Organisation - Sydney

Rachel is one of a very rare breed of presenters with the ability to simultaneously awe a room into silence, super charge them possibility and call forth a powerful drive towards innovative thinking. She has grace and strength in her delivery and intelligence and candour in her content and the gift to inspire all generations in her positioning. But more than all that, her presentations resonate with you and your organisation long after the chairs have been stacked away. I cannot recommend Rachel highly enough.

LJ Hooker

The feedback from her session on trust has been wonderful! All of our delegates really felt they could take a lot away and actually apply it, which of course is our ultimate goal.

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