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Sales, marketing, customer service and the future of consumers.


Amanda Stevens is a renowned thought leader on the customer experience. She combines current consumer insights with fascinating research into buying behaviour, delivering organisations and business owners powerful strategies for connecting with their customers.

Previous experience

Education: Amanda has a double degree in consumer psychology and marketing. She has consulted to some of the country’s biggest brands, including Lend Lease, Microsoft, Procter and Gamble and even the Australian Liberal Party.

Speaker: Recognised as one of the most entertaining speakers on the circuit, Amanda has presented at over 800 conferences in 14 countries. She combines practical strategies with a mesmerizing storytelling style, leaving audiences with memorable messages and actionable insights.

Awards: Amanda is a former Young Australian of the Year (Career Achievement, NSW) and in 2003 was awarded the prestigious Centenary Medal by the Governor General for Business Innovation. Amanda is a Certified Speaking Professional (CSP) and in 2018 was awarded Keynote Speaker of the Year by the Professional Speakers Association of Australia.

Talking Points

Turning Customers into Advocates

Good brands have satisfied customers.

Great brands have raving fans.

Decoding the science of advocacy, Amanda explores why existing customer bases are the greatest hidden asset in any business and outlines a plan to create a brand that customers willingly and enthusiastically rave about.

(keynote / workshop)

Brand Advocacy from the Inside Out

Employees are the new customer.

Discover the power of internal brand builders.

Outlining the innate connection between employee engagement and customer advocacy, Amanda shares a formula for building the most potent type of advocacy - that which exists between the four walls of your business.

(keynote / workshop / training program)

Retail Revival - The New Rules of Retail

What are the keys to creating magic moments in a changing retail environment?

Combining current consumer research with a proven process for attracting, retaining and maximising a loyal customer base, Amanda presents a plan for creating a world class in-store experience. She’ll turn your team into a highly engaged customer service machine!

(keynote / workshop / training program)

The Key to Really Connecting

In a post digital era, how do we balance high tech with high touch?

The more connected we are, the more disconnected we feel. Deconstructing the science of influence, Amanda reveals practical strategies for daily digital detoxing and how it benefits our ability to connect authentically with those around us.

(keynote / workshop)
One of the most engaging and funny speakers I've seen in a very long time. Amanda is the perfect combination of insight, entertainment, humour and take-aways. Nothing short of brilliant! First National Real Estate

Amanda was fantastic. She spent time to research our industry and adjust her message to suit our audience. She attended each of our dinners after her presentation to network with our clients. Amanda was a delight to work with and I would (and have already) highly recommend her.

KPSS Australia

Amanda's style makes her a favourite with the audience. She's easy to work with, gives it everything and adds phenomenal value. She's at the top of her game.

Business Blueprint

Amanda is very knowledgeable about her subject matter and is a great speaker. She was able to quickly adapt her presentation and content to suit our needs, made suggestions and tailored the content to better engage the audience. She has a relaxed and friendly approach that makes her very easy to work with.

Credit Union Australia

A really interesting presentation with lots of fun included. Key points were discussed again and again the following evening and during the second day of conference showing just how much people enjoyed it and the takeaways they got. I would highly recommend Amanda to other businesses as well as consider booking her for future conferences too.

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